Q: What do I need to do first?

A: Register for the trip using this link. Please register by [enter date] so we can ensure all arrangements are lined up to make this an amazing experience for you and your adult guest.

Q: What happens after I register?

A: After you have completed your registration, you will receive email communications to book your flights from Accruent’s AMEX booking agent. Additional emails will be sent leading up to the event date with event information and details.

Q: What is included in the Achiever’s Club package?

A: The following amenities for you and your adult guest are included in your Achiever’s Club package:

• Roundtrip Airfare for you and a guest

• Transport to/from the airport to the hotel

• Hotel accommodations + all inclusive food and beverage (including the Welcome Cocktail and Farewell Dinner)

• All Xcaret excursion parks (Additional descriptions and information available in the app)

  • Apple App Store: https://apps.apple.com/us/app/xcaret/id1165654955

  • Google Play: https://play.google.com/store/apps/details?id=com.xcaret.xcaret_parques

• Choice between Golf or Spa

• Taxes, resort fees, and all gratuities

Q: Is airfare included in the achiever’s Club package?

A: Yes. Airfare is included for you and your adult (18+) guests and will be arranged via Accruent’s Allfly booking link.

Q: Can I extend my stay – or arrive early?

A: If you would like to extend or modify your stay, please contact the event planners at accruent@rnepartners.com to check availability and group rates. You will also be able to request additional nights during the registration process. The cost of additional days is your personal responsibility and will not be covered by Accruent.

Q: Do I need a passport?

A: If you are coming from outside of Mexico, then yes! Passport details are required to book flights for you and your Achiever’s Club guest.

If you do not have a passport, or if your passport is going to expire within the next six months, please apply for/renew your passport as quickly as possible with your country’s passport authority.

Please allow six to eight weeks to obtain your new passport. You may also decide to expedite a passport in 2-3 weeks for an additional cost. Accruent is not responsible for any passport fees or charges to expedite your new passport.

Q: How’s the weather in MARCH?

A: Temperatures typically average a high of 83°F and low of 74°F

Q: What is the time zone in Cancún?

A: Eastern Standard Time Zone (EST)

Q: Who do I contact if I have more questions?

A: For questions about the hotel and other logistics related to the trip, email accruent@rnepartners.com.